User session issue - users appear logged out when they shouldn't

acj92592 · February 3, 2024, 6:31pm

We have a website at https://www.example.com. We have implemented the ability for users to be able to create accounts and login via the front-end. An issue arises when users access the website at https://example.com then via https://www.example.com or vice versa when logged in.

If they’re logged in after accessing https://example.com, they appear logged out and unable to view user-specific pages via https://www.example.com. Is there a way to rectify this?

halftrainedharry · February 3, 2024, 8:31pm

You could adjust the .htaccess file, so that all the request either contain the “www” or don’t:

github.com

modxcms/revolution/blob/73bfd2712427f46d9f32730b86f335fbe3296703/ht.access#L24-L35


      
          # Rewrite www.example.com -> example.com -- used with SEO Strict URLs plugin
          #RewriteCond %{HTTP_HOST} .
          #RewriteCond %{HTTP_HOST} ^www.(.*)$ [NC]
          #RewriteRule ^(.*)$ https://%1/$1 [R=301,L]
          #
          # or for the opposite example.com -> www.example.com use the following
          # DO NOT USE BOTH
          #
          #RewriteCond %{HTTP_HOST} !^$
          #RewriteCond %{HTTP_HOST} !^www\. [NC]
          #RewriteCond %{HTTP_HOST} (.+)$
          #RewriteRule ^(.*)$ https://www.%1/$1 [R=301,L] .

acj92592 · February 8, 2024, 8:06pm

We ended up doing this, thanks!

system · February 10, 2024, 8:06pm

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