User session issue - users appear logged out when they shouldn't

We have a website at We have implemented the ability for users to be able to create accounts and login via the front-end. An issue arises when users access the website at then via or vice versa when logged in.

If they’re logged in after accessing, they appear logged out and unable to view user-specific pages via Is there a way to rectify this?

You could adjust the .htaccess file, so that all the request either contain the “www” or don’t:

We ended up doing this, thanks!

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