Reissue SSL, main domain not connected?

Good afternoon, I’m trying to figure out why I’m getting this message when I reissue SSL

NOTE: The following assigned domains do not currently resolve to this Cloud instance, and will be excluded

Any idea what steps I should take to remedy this?

Is this a MODX Cloud question? If so, best to contact their support directly.

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It might be. I’ll reach out to them and will report back

ok, so I have multiple subdomains and all of those had the DNS set up for them, but the main website did not. To remedy this I went to my domain provider, and created a new DNS record for www and now it can reissue the SSL no problem

Thank you to Jasmina for shedding light on the solution. You can check https://www.whatsmydns.net/#A/ to test your domain and make sure you have your DNS’s created

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