Reissue SSL, main domain not connected?

Good afternoon, I’m trying to figure out why I’m getting this message when I reissue SSL

NOTE: The following assigned domains do not currently resolve to this Cloud instance, and will be excluded

Any idea what steps I should take to remedy this?

Is this a MODX Cloud question? If so, best to contact their support directly.

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It might be. I’ll reach out to them and will report back

ok, so I have multiple subdomains and all of those had the DNS set up for them, but the main website did not. To remedy this I went to my domain provider, and created a new DNS record for www and now it can reissue the SSL no problem

Thank you to Jasmina for shedding light on the solution. You can check to test your domain and make sure you have your DNS’s created

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