Community

How to get help quickly when things don't work as expected

While this will not apply to every topic in this category—e.g., a question about which Snippet to use—if something isn’t working right, the following support request template will greatly assist people by giving them important details needed to help you most efficiently.

Summary

Quick summary what this issue is about.

Step to reproduce

How to reproduce the issue, including custom code if needed.

Observed behavior

How it behaved after following the steps above. Annotated screenshots here are excellent.

Expected behavior

How it should behave after following the steps above.

Environment

MODX version tagged when creating the issue, Apache or NGINX with version, MySQL version, browser, etc. Any relevant information.

Copy the markdown example below to make following this format a lot easier. Thanks!

### Summary
Quick summary what this issue is about.

### Step to reproduce 
How to reproduce the issue, including custom code if needed.

### Observed behavior
How it behaved after following the steps above. Annotated screenshots here are excellent.

### Expected behavior
How it should behave after following the steps above.

### Environment
MODX version tagged when creating the issue, Apache or NGINX with version, MySQL version, browser, etc. Any relevant information.
2 Likes