Forgotten password - users are getting expired link all the time

Support
1

Hello,

So im using login extra and i have an issue with the ForgottenPassword snippet.
Some of my users once they click the forgotten password link they receive and email with the activation link but somehow that leads to the “Expired template”. I have seen on teams how do they do it and there is nothing unsual.

Does anybody have this issue?

thanks!

2

The “ForgotPassword” snippet saves the temporary password to the cache (core/cache/default/login/resetpassword/<some_hash>.cache.php).
The “ResetPassword” snippet tries to read the value from the cache again, to verify it.
It could be, that this file gets deleted from the cache in the meantime, if for example a snippet/chunk is changed in the MODX manager.