404 Error on Manager page

Support
41

I added this as a snippet called “testSnip”, then added [[testSnip]] to the bottom of one of our web pages. When I refreshed the page, I got a 503 error.

42

Does anything get logged to the server error log this time?

43

Nothing appears to have been logged, but based on the date/time stamps on the error logs, is it possible that the error log files are only updated once a day by the host (godaddy)?

I’ve tested this by forcing the same 503 error again, and a few moments later downloading the error log to see if it had been changed, but it is the same as the copy I downloaded 10 minutes ago.

44

When you go the “System Info” page in the MODX manager (manager/?a=system/info) and click the “View” link in the line “phpinfo():”, is there a cURL section on the phpinfo page and is cURL support enabled?

Maybe you could also ask your host if they changed anything recently concerning cURL.

45

It shows cURL support enabled & cURL Information 7.84.0, but I will follow up with Godaddy to see what they have to say.

Thank you!

46

Hello,

It’s been a few weeks, but I finally had a chance to chat with GoDaddy for support on my issue.

They created a cURL test file, and it appeared to be working fine. They said there were no issues on the Godaddy server & also checked the system logs and the server is functioning fine.

After that, I tried again to use the code below, which generated a 500 error, but the error logs still did not show any issue. When I brought this up to GoDaddy, they said I may need to change things to access the proper error logs. I’ve listed their instructions below as well - please let me know if you have any other advice on where to go from here. Thanks!

$url = 'https://catfact.ninja/fact'; $curl = curl_init();
curl_setopt($curl, CURLOPT_URL, $url);
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
curl_setopt($curl, CURLOPT_HEADER, false);
$data = curl_exec($curl);
curl_close($curl);
return $data;

Abid A at 8:04, Mar 21:
Let me check what’s best can be done on this.
You can review the error logs by going to Cpanel admin > File Manager > error_log file
You can also follow the below link article to set up PHP error log :
Setup PHP error logging | Linux Hosting (cPanel) - GoDaddy Help US

You at 8:07, Mar 21:
Thanks for the link and suggestion, but I do not see the “.user.ini” file in the location suggested

Abid A at 8:08, Mar 21:
you can just create a .user.ini file on File Manager :
What filename does my PHP initialization file need to use? | Linux Hosting (cPanel) - GoDaddy Help US

47

So what is the difference between the code in the “cURL test file” and the code in the snippet?

If you put this code in a PHP file on your server and call it, does that work?

<?php
ini_set("display_errors", 1);
ini_set("display_startup_errors", 1);
ini_set("log_errors", 1);
error_reporting(E_ALL);

$url = 'https://catfact.ninja/fact';
$curl = curl_init();
curl_setopt($curl, CURLOPT_URL, $url);
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
curl_setopt($curl, CURLOPT_HEADER, false);
$data = curl_exec($curl);
curl_close($curl);
echo $data;
?>
48

We started to have this issue on multiple sites and figured out it started after turning on mod_evasive in WHM