When I try to use the ‘Forgotten password’ function on the admin login page, the following message appears:
Ein Mail-Server-Fehler verhinderte die Zustellung an h…@…de. Bitte kontaktieren Sie Ihren Systemadministrator, falls das Problem weiterhin besteht.
In the ModX error log:
[2026-07-29 15:28:04] (ERROR @ /.../core/src/Revolution/Smarty/modSmarty.php : 161) Unable to load template 'file:email/default.tpl'
[2026-07-29 15:28:04] (ERROR @ /.../core/src/Revolution/modUser.php : 959) Fehler beim Senden einer Mail an [email protected]: E-Mail-Inhalt ist leer.
Does the file manager/templates/default/email/default.tpl exist on your system?
Does it have the same file permissions as the other templates in manager/templates?
Do you have a manager theme (system setting manager_theme) that’s different than default?
Thank you very much – that was the solution. I had added a custom template to the manager_theme folder.
In /manager/templates/xyz/, I only had the header.tpl file.
Or is it advisable to duplicate the entire contents of the default folder?
What version of MODX are you using?
The documentation for Custom Manager Themes says that
The Manager will fall back to the default theme templates for any that have not been overridden.
But this might not always be the case. (There has been an issue with missing dashboard widgets before.) Maybe duplicate the entire folder just to be save.
I use ModX 3.2.3
Thank you for your tips.