# Extras \> Installer gives blank page (connection error) after moving site **URL:** \ **Category:** Support\ **Created:** [December 7, 2022, 4:49pm UTC](https://community.modx.com/t/extras-installer-gives-blank-page-connection-error-after-moving-site/6131 "2022-12-07T16:49:06Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![vibedesign](https://community.modx.com/user_avatar/community.modx.com/vibedesign/32/741_2.png) [@vibedesign](https://community.modx.com/u/vibedesign)\ **Post date:** [December 7, 2022, 4:49pm UTC](https://community.modx.com/t/extras-installer-gives-blank-page-connection-error-after-moving-site/6131/1 "2022-12-07T16:49:06Z")
I just moved a site to a local dev environment (Ubuntu on wsl). After a bit of hassle the setup went through without errors and everything seems to work fine except when I go to `Extras > Installer` I get a blank page stating: `Error: Connection lost`. In my apache error.log I get this, not sure if that’s related though: ```auto [Wed Dec 07 17:29:47.786873 2022] [core:notice] [pid 675] AH00051: child pid 1133 exit signal Segmentation fault (11), possible coredump in /etc/apache2 ``` Any ideas what’s causing this? _MODX 2.8.4-pl_ _MariaDB 10.6.11_ ---
**Author:** ![halftrainedharry](https://community.modx.com/user_avatar/community.modx.com/halftrainedharry/32/1063_2.png) [@halftrainedharry](https://community.modx.com/u/halftrainedharry)\ **Post date:** [December 7, 2022, 9:21pm UTC](https://community.modx.com/t/extras-installer-gives-blank-page-connection-error-after-moving-site/6131/2 "2022-12-07T21:21:52Z")
This probably won’t help but maybe it’s worth a try to test it. When you go to `Extras > Installer` the code tries to load update information for the installed packages from the package provider. So it could be a problem with this connection. Changing the values of the “provider” column in the database table `modx_transport_packages` to `0` should avoid such requests, as no package provider is specified anymore. ---
**Author:** ![vibedesign](https://community.modx.com/user_avatar/community.modx.com/vibedesign/32/741_2.png) [@vibedesign](https://community.modx.com/u/vibedesign)\ **Post date:** [December 7, 2022, 9:56pm UTC](https://community.modx.com/t/extras-installer-gives-blank-page-connection-error-after-moving-site/6131/3 "2022-12-07T21:56:05Z")
> [@halftrainedharry](#): > > Changing the values of the “provider” column in the database table `modx_transport_packages` to `0` should avoid such requests, as no package provider is specified anymore. Unfortunately no change, still nothing. ---
**Author:** ![vibedesign](https://community.modx.com/user_avatar/community.modx.com/vibedesign/32/741_2.png) [@vibedesign](https://community.modx.com/u/vibedesign)\ **Post date:** [December 7, 2022, 10:09pm UTC](https://community.modx.com/t/extras-installer-gives-blank-page-connection-error-after-moving-site/6131/4 "2022-12-07T22:09:30Z")
The MODX error log shows this: ```auto (ERROR @ /var/www/html/core/cache/mgr/smarty/default/88078a55791807a5da7691969bef82a0999f3b1e_0.file.header.tpl.php : 75) PHP warning: Undefined array key "a" ``` Is this related maybe? (Although this error seems to occur already when loading just the manager dashboard). ---
**Author:** ![vibedesign](https://community.modx.com/user_avatar/community.modx.com/vibedesign/32/741_2.png) [@vibedesign](https://community.modx.com/u/vibedesign)\ **Post date:** [December 8, 2022, 9:36am UTC](https://community.modx.com/t/extras-installer-gives-blank-page-connection-error-after-moving-site/6131/5 "2022-12-08T09:36:38Z")
I just found more issues, so I guess something during the move went wrong which is probably why it’s not working. I will start from scratch again, so no need to think about this further. Thanks for the help! ---
**Author:** ![system](https://community.modx.com/user_avatar/community.modx.com/system/32/2_2.png) [@system](https://community.modx.com/u/system)\ **Post date:** [January 18, 2023, 3:22pm UTC](https://community.modx.com/t/extras-installer-gives-blank-page-connection-error-after-moving-site/6131/6 "2023-01-18T15:22:28Z")
Closed on January 18, 2023, 3:22pm UTC This topic was automatically closed 2 days after discussion ended and a solution was marked. New replies are no longer allowed. You can open a new topic by clicking the link icon below the original post or solution and selecting “+ New Topic”.