CSR creation error "invalid input error"

Hello all, at a clients request we need to install an SSL on their modx cloud for a website. After turning off the SSL, I entered the information into the CSR and I just keep receiving a “invalid input error” and I am not sure why. This is likely a simple problem, maybe I didn’t wait enough for the SSL to be fully deleted, but I can only issue so many SSL’s in a day so I want to make sure I get it right

For those trying to create a CSR, follow this guide, hopefully you don’t get my errors
[Install a Custom SSL Certificate – MODX Cloud Support](https://How to generate CSR in modx)

MODX Cloud specific questions are usually best to send to their support directly.

I figured. Ok I’ll email them and then update this forum, thank you