Autoresponder sends extra emails

Support Extras
1

I have a simple subscribe form with one field, an email address. This form is sending three identical emails for each submission, which I can see in the formit submitted forms. If I remove the autoresponder snippet, only one form is sent. I have another contact form on the same site that is using autoresponder but sends only one form.

My client reports this a new behavior. The only updates to the site have been Modx and Extras upgrades.

Any ideas?

Modx 2.8.0
Formit 4.2.5

This is the form.

<div>
[[!FormIt? 
&hooks=`spam,email,FormItSaveForm,FormItAutoResponder,redirect` 

&fiarTpl=`subscribeemailcc` 
&fiar=`xxxxxx` 
&fiarFrom=`xxxxxx`
&fiarSubject=`Email Subscription` 

&emailTpl=`subscribesendto` 
&emailFrom=`websignup@xxxxxx.com`
&emailTo=`websignup@xxxxxx.com` 

&redirectTo=`21` 
&emailUseFieldForSubject=`0`
&emailSubject=`Email Subscription` 

&validate=`email:email:required`
&submitVar=`emailsubscribe`]]
</div>
<div id="form_container" class="clearfix">

<form class="form" action="[[~[[*id]]]]" method="post">
  <input id="workemail" type="text" name="workemail:blank"  value="[[!+fi.workemail]]"/> 

  <span class="error">[[!+fi.error.email]]</span>
  <input id="email" type="text" name="email" value="Email Address"  /> 

  <div class="form-buttons"><input name="emailsubscribe" id="button" type="submit" value=" " /></div>

</form>
</div><!--form_container-->
2

Am I reading this correctly that the formit component shows 3 submissions when you only submitted it once?

3

Yes that is correct. The target email in box is receiving three as well.

4

Just checking to see if you have any ideas.

5

So you are saying that the form you posted sends 3 emails, but when you just remove FormItAutoResponder from the list of hooks everything works fine?

...
&hooks=`spam,email,FormItSaveForm,redirect`
...

That doesn’t make much sense. The code calls the hooks one after the other in a foreach loop and the FormItAutoResponder-hook basically just sends an email.

When I test the form you posted on my system everything works fine. Are you able to reproduce the behaviour on a test-installation? Without a reproducible setup it is hard to determine the cause of the problem.

I don’t think there is a property &fiar=`xxxxxx` (but that shouldn’t cause any problems).
Do you call any snippets in the chunk subscribeemailcc or does it only contain placeholders?

6

I’ll have to go back and look at this again. I haven’t reproduced the problem. However, there is another form on the site using the auto responder and it sends just one email.

My client said this just started happening a few weeks ago. There haven’t been any changes to the site that I’m aware beyond the recent upgrades to Modx and extras.

I’ll dive back in.

7

Ok, I’ve solved this problem. It turns out there were multiple instances of the form on the page with same submitVar. Once I made them all unique, the form is sending only one.

Thanks for nudge.