# After creating the page, the white sheet and the JSON error **URL:** \ **Category:** Support\ **Created:** [November 21, 2019, 6:06am UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879 "2019-11-21T06:06:32Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![gohhan](https://community.modx.com/letter_avatar_proxy/v4/letter/g/f475e1/32.png) [@gohhan](https://community.modx.com/u/gohhan)\ **Post date:** [November 21, 2019, 6:06am UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/1 "2019-11-21T06:06:32Z")
MODX 2.7.2 PHP 7.3.6 Hello! The site worked normally, then the problems began. After saving the page, nothing shows on it. And in the logs error: “Processor failed creation output array due to JSON error 5” upd.When you repeatedly press the document save button, the page then works fine. ---
**Author:** ![vibedesign](https://community.modx.com/user_avatar/community.modx.com/vibedesign/32/741_2.png) [@vibedesign](https://community.modx.com/u/vibedesign)\ **Post date:** [November 21, 2019, 9:17am UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/2 "2019-11-21T09:17:55Z")
Can you please provide the code for the respective site? ---
**Author:** ![gohhan](https://community.modx.com/letter_avatar_proxy/v4/letter/g/f475e1/32.png) [@gohhan](https://community.modx.com/u/gohhan)\ **Post date:** [November 21, 2019, 10:18am UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/3 "2019-11-21T10:18:10Z")
How can I provide the site code? What do you need in the first place? Calls or HTML code? ---
**Author:** ![vibedesign](https://community.modx.com/user_avatar/community.modx.com/vibedesign/32/741_2.png) [@vibedesign](https://community.modx.com/u/vibedesign)\ **Post date:** [November 21, 2019, 10:24am UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/4 "2019-11-21T10:24:35Z")
I don’t think plain HTML would cause a JSON error, therefore all calls and potentially used extras might be worth looking at. You can provide large chunks of codes by putting them in 3 single ticks --\> ` here. Also what were the recent changes you made? Was there anything new compared to before (as you mentioned the site worked fine then)? ---
**Author:** ![markh](https://community.modx.com/user_avatar/community.modx.com/markh/32/36_2.png) [@markh](https://community.modx.com/u/markh)\ **Post date:** [November 21, 2019, 2:06pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/5 "2019-11-21T14:06:15Z")
JSON error 5 has to do with the inability to encode special characters. [See this older forum thread for example](https://forums.modx.com/thread/102215/json-error). You’ll probably have to make sure your database stores data as UTF-8. ---
**Author:** ![gohhan](https://community.modx.com/letter_avatar_proxy/v4/letter/g/f475e1/32.png) [@gohhan](https://community.modx.com/u/gohhan)\ **Post date:** [November 21, 2019, 4:08pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/6 "2019-11-21T16:08:45Z")
header > ``` > > > > > > > > > href="[[++assets_url]]lib/css/bootstrap.min.css?v=[[filectime? &url=`[[++hosting_url_file]][[++assets_url]]lib/css/bootstrap.min.css`]]"> > href="[[++assets_url]]design/css/bootstrap-theme.css?v=[[filectime? &url=`[[++hosting_url_file]][[++assets_url]]design/css/bootstrap-theme.css`]]"> > href="[[++assets_url]]design/css/style.css?v=[[filectime? &url=`[[++hosting_url_file]][[++assets_url]]design/css/style.css`]]"> > href="[[++assets_url]]design/css/responsive.css?v=[[filectime? &url=`[[++hosting_url_file]][[++assets_url]]design/css/responsive.css`]]"> > > href="[[++assets_url]]design/css/print.css?v=[[filectime? &url=`[[++hosting_url_file]][[++assets_url]]design/css/print.css`]]"> > > href="[[++assets_url]]lib/css/all.min.css?v=[[filectime? &url=`[[++hosting_url_file]][[++assets_url]]lib/css/all.min.css`]]"> > > > > > href="[[++assets_url]]design/css/navbar-offcanvas.css?v=[[filectime? &url=`[[++hosting_url_file]][[++assets_url]]design/css/navbar-offcanvas.css`]]"> > > > > [[+seoPro.title]] > > > > > > > > > > > > > > {var $parent = 'pdoField' | snippet : ['field' => 'id', 'topLevel' => '1']} > {if $parent == 12} > {$_modx->getChunk('og.TypeArticle')} > {/if} > {if $parent == 11} > {$_modx->getChunk('og.TypeAfisha')} > {/if} > > > > > > ``` ---
**Author:** ![gohhan](https://community.modx.com/letter_avatar_proxy/v4/letter/g/f475e1/32.png) [@gohhan](https://community.modx.com/u/gohhan)\ **Post date:** [November 21, 2019, 4:11pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/7 "2019-11-21T16:11:19Z")
Template > ``` > [[$des.header]] > [[$des.topnavbar]] >
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class="fas fa-print fa-lg"> href='mailto:?body=[[++site_url]][[*uri]]&subject=[[*pagetitle]]' > title="Отправить ссылку по почте">
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[[*pagetitle]]

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> [[Gallery? &album=`[[*tv.News.Gallery]]` &thumbTpl=`tpl.Gallery.NewsAlbum` > &imageWidth=`1280` > &imageHeight=`1280`]] >
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> [[$des.footer]] > > ``` ---
**Author:** ![gohhan](https://community.modx.com/letter_avatar_proxy/v4/letter/g/f475e1/32.png) [@gohhan](https://community.modx.com/u/gohhan)\ **Post date:** [November 21, 2019, 4:16pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/8 "2019-11-21T16:16:55Z")
> [@vibedesign](#): > > Also what were the recent changes you made? Was there anything new compared to before (as you mentioned the site worked fine then)? Unfortunately, I don’t remember for sure. Fenom activated. After that, the problems began. Turning off Fenom doesn’t solve the problem. ---
**Author:** ![gohhan](https://community.modx.com/letter_avatar_proxy/v4/letter/g/f475e1/32.png) [@gohhan](https://community.modx.com/u/gohhan)\ **Post date:** [November 21, 2019, 4:21pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/9 "2019-11-21T16:21:12Z")
So, when you create a document, you don’t have supported characters in the database? Then why, when you repeatedly press the document save button, the page then works fine? ---
**Author:** ![markh](https://community.modx.com/user_avatar/community.modx.com/markh/32/36_2.png) [@markh](https://community.modx.com/u/markh)\ **Post date:** [November 21, 2019, 5:29pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/10 "2019-11-21T17:29:48Z")
The JSON error you mentioned has to do with _formatting the response from the action_ (saving in this case); it doesn’t mean the action wasn’t successful. ---
**Author:** ![gohhan](https://community.modx.com/letter_avatar_proxy/v4/letter/g/f475e1/32.png) [@gohhan](https://community.modx.com/u/gohhan)\ **Post date:** [November 21, 2019, 6:31pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/12 "2019-11-21T18:31:30Z")
So it’s not about transferring unsupported characters, it’s about the problem of saving in the database itself. So look for a problem in the database itself? What could it be? In some table is not the correct encoding is different from UTF-8? ---
**Author:** ![nuan88](https://community.modx.com/user_avatar/community.modx.com/nuan88/32/350_2.png) [@nuan88](https://community.modx.com/u/nuan88)\ **Post date:** [November 22, 2019, 8:27pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/13 "2019-11-22T20:27:15Z")
Right, exactly. What is your database, Latin/Swedish? Do you have any non-English content? If you change the db collation, you have to change the whole db not just some fields. ---
**Author:** ![system](https://community.modx.com/user_avatar/community.modx.com/system/32/2_2.png) [@system](https://community.modx.com/u/system)\ **Post date:** [December 1, 2019, 12:57pm UTC](https://community.modx.com/t/after-creating-the-page-the-white-sheet-and-the-json-error/1879/14 "2019-12-01T12:57:42Z")
Closed on December 1, 2019, 12:57pm UTC This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.